Shipping policy

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with your tracking number once your order ships.

Delivery time
Standard delivery to the United States takes 7–15 business days after your order ships.

Shipping cost
Shipping is free on all orders – no minimum purchase.

Where we ship
We currently ship to the United States only.

Order tracking
Track your order anytime on our Track Order page using your tracking number. Tracking may take 2–3 days to show updates after shipping.

Multiple items
Items from the same order may arrive in separate packages. You'll receive tracking for each one.

Lost or delayed packages
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days of shipping, email us at support@backseatpets.com and we'll resend your order or refund you in full.

Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, contact us within 12 hours of ordering. We can't be responsible for orders shipped to an incorrect address provided by the customer.

Customs and duties
Orders to the United States are delivered without additional customs fees for the customer.

Questions? Email support@backseatpets.com.